Return Policy

At ETONE.SHOP, we want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all of our products. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 60 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Here's how our return policy works:

      1. Contact our customer service team at sales@etone.shop to initiate a return.
      2. Ship the item(s) back to us in the original packaging, along with all accessories and documentation. To start a return, you can contact us at sales@etone.shop Please note that returns will need to be sent to the following address: ETONE ELECTRONIC, 45 Glenview Road Mt Kuring-Gai NSW 2080
      3. We will process your refund once we receive the returned item(s) and confirm that they are in good condition.

Please note that the following items are not eligible for return:

  • Customised or DIY items after receiving 
  • Items that have been used or damaged
  • Items that are returned more than 60 days after the purchase date

Buyers cover return shipping cost.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [insert contact information]. We're here to help!

We stand behind our products and want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all of our products.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at sales@etone.shop